Frequently asked questions.
Do you accept insurance?
ICARE offers services through self-pay and insurance options. We are in-network with several insurance providers, a list can be found on the SERVICES PAGE. Each individual receiving services will be required to have a card on file for billing (including services, co-pays, etc).
We do not accept Tricare or Medicare Advantage Plans.
Can I self-pay for services if I don’t want to use insurance?
Yes. Session fees range from $150 - $250 and you have the right to receive a Good Faith Estimate of services to be provided. We accept all major credit cards, and medical card payments (ie: flex spending or health savings accounts).
What is a Good Faith Estimate?
You have the right to obtain a “Good Faith Estimate” (GFE) explaining how much your medical care will cost. Under the law, healthcare providers are to provide patients who do not have insurance or who are not using insurance an estimate of the bill for medical items and services.
You have the right to receive the estimate for the total expected cost of non-emergency items or services
The GFE should be provided at least 1 business day before the medical service or item. You can also ask your provider, and any other provider you choose for a GFE before your scheduled item or service
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Please keep a copy of your GFE.
What to expect at my first appointment?
Initial appointments typically last 50 – 60 minutes. During this time, your clinician will complete a comprehensive clinical assessment. They will ask questions to learn more about you, what brings you in for treatment, and goals that you would like to work on during treatment.
How long is each therapy session?
A therapy session can last from 45– 60 minutes. With some evidence-based models, the session length may be longer (ie: 90 minutes); however, if this is necessary you and your therapist will discuss it prior to the session.
How many sessions will I have?
At times, therapy is needed on a short–term basis and other times it is needed for a longer term. You and your therapist will discuss your specific needs to determine how many sessions may be best to meet your needs.
How do I request my records?
Medical records can be requested by fax at 336-376-6425 or through email at admin@icare-counseling.com. A Release of Information is needed to authorize the sending of medical records. Upon receipt of medical records request and release of information, it may take 7 – 14 business days for records request fulfillment.
A minimum fee of $10 will be charged for processing medical records requests. This fee may increase based on the information requested, format requested, and actual labor needed for summary (upon request) and copying records for completing fulfillment. The rate of $25 per hour for reasonable labor to fulfill requests would also be assessed. An itemized invoice will be provided and payment is required before the record is released.
How can I pay for services?
A credit card or debit card or medical payment card (ie: HSA) is required on file for session fees. Service fees are paid at the time services are rendered. We do not accept cash or check payments.
Are sessions confidential?
Yes; information that is shared is kept confidential except in a few situations. These would include if the information shared indicates harm, threat, and/or danger to yourself or others; and if your medical records are subpoenaed. In each situation, we would provide the least amount of information necessary to honor confidentiality and promote safety. Upon entering treatment, your clinician would discuss limits to confidentiality and answer any additional questions that you may have.
Do you offer a sliding scale?
We do not offer a sliding scale at this time.
What questions may I ask my insurance company to ensure they will cover my sessions?
Does my health insurance plan include mental health benefits?
Do I have a deductible? If so, what is it and have I met it yet?
Do I have copayment or coinsurance fees with my mental health benefits? If so, what are they?
Does my plan limit how many sessions per calendar year I can have? If so, what is the limit?
Do I need a referral from my primary care physician for services to be covered?